What are your minimums?
Our minimum is 30 units per design (1 color-way) and 60 units per order. Embroidery items must be ordered in multiples of 6.
Can I bring in my own items to be decorated?
We do not accept outside items. We only decorate (embroider, laser engrave and screen print) on products we’ve sourced.
Is your work guaranteed?
Absolutely. 100%. If you’re not satisfied with your order, we’ll make it right and redo it. Check out our testimonials at the bottom of our homepage as well as our online reviews. We try our very best to eliminate any room for mistakes by requiring you to approve a digital proof and sample prior to the production of your order.
I’m ready to order, how do I get started?
1 – Email us your high resolution file (acceptable formats: PSD, AI, EPS, SVG, CDR) to email@example.com and let us know what type of product you need as well as the color, sizes and quantity.
2 – Once your invoice is paid, we’ll send you a digital proof within 48 hours to give you an illustration of what the final product will look like for your review.
3 – Once you give us the green light on the digital proof, your order will be moved into the artwork conversion, job preparation, job setup, and sampling phase. We create your sample within 2-3 business days of digital proof approval.
4 – Once you approve your sample, we put your order into our production schedule and will be completed within 4-7 days (COVID-19 update: current turnaround times are 14-21 days due to reduced production capacity).
Can I cancel my order?
Once you’ve submitted your order and we’ve already started working on your order, we can’t cancel it. If you decide to change the color of the garment you originally ordered, there is a 50% restocking fee (this is our supplier’s return policy, we’re just passing it on). Any garment that has already been decorated can not be returned or exchanged for another color.
Do you ship?
Yes! We ship via UPS, USPS, and trucking. We also provide free courtesy local delivery on orders over $1,000.
Can I pick up my order?
Yes! Just let us know ahead of time and we’ll have your order ready for pickup at our loading dock.
What payment forms do you accept?
We accept all major credit cards, Paypal, checks, and bank transfers.
When is payment due?
Payment in full is due at the time of order. A proof and a sample will be provided for approval before your order is processed.
Do you make patches? If so, can I order just patches?
We do make patches! However, we only offer them as a decoration option and not a standalone service; meaning you would need to order hats or sweatshirts (or any other item) through us and request the patches as your choice of decoration.
I need my order sooner, do you offer rush service?
We do offer rush service at an additional cost depending on how fast you need your order. We can get your order completed in as little as 3 days. Please contact us for more information firstname.lastname@example.org